Agreement

Plan Type

A Crew Plan is a ticket procurement and group coordination service. Concert Crew may purchase tickets that match the accepted ticket plan and may hold release details until the plan is ready for release.

Member Payments

Each member agrees to the first payment, monthly plan amount, plan term, ticket release condition, and missed-payment rules shown at acceptance. The accepted plan snapshot is stored with the member consent record.

The first payment may include month one plus that member's share of the one-time start payment. The start payment is split across the crew unless the final plan says otherwise.

Plan payments are service plan payments. They are not interest, finance charges, loan repayments, or credit-account payments.

Ticket Release

Concert Crew releases ticket or marketplace-transfer details only after Concert Crew release conditions are satisfied. Until release, member-facing screens may show purchase status without exposing order numbers, seat labels, transfer contacts, or ticket-access instructions.

Release details may include the marketplace, transfer contact, section, row, seat labels, access instructions, and release notes needed to accept or view the tickets.

Changes

If ticket availability, seat type, ticket count, or pricing changes before purchase, Concert Crew should send a revised plan. Members must accept the revised plan before billing or purchase continues.

Missed Payments

Missed or failed payments may pause access, delay ticket release, require crew replacement, require a revised plan, or allow Concert Crew to reassign or resell tickets. Concert Crew should avoid debt-collection language and handle this as service access and ticket allocation.

Cancellation and Support

Members should be able to request help, cancellation, crew replacement, or plan review from the crew page. Production terms should define when a plan can be cancelled, what happens to already-purchased tickets, and how any Stripe subscription is ended.